Frequently Asked Questions - FAQs
Ordering & Payment
1. How do I place an order?
Placing an order is simple! Browse our products, add your chosen items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment information, and you're done!
2. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay securely through PayPal and other trusted payment platforms.
3. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. Once the order has been processed or shipped, we may be unable to make changes.
Shipping & Delivery
4. Where do you ship to?
We offer worldwide shipping! Whether you're in the UK, Europe, or across the globe, you can enjoy our products.
5. How long does delivery take?
Delivery times depend on your location. Orders within the UK typically take 3–7 business days. For international shipping, please allow 10–15 business days.
6. How much does shipping cost?
We offer free shipping on orders over £50. For orders below £50, shipping costs will be calculated at checkout based on your location.
7. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use it to monitor your package's progress.
Returns & Refunds
8. What is your return policy?
We offer a 30-day return policy for most products. Items must be unused, in their original packaging, and accompanied by proof of purchase. Certain items, such as personal care products, may not be eligible for returns due to hygiene reasons.
9. How do I initiate a return?
To start a return, contact our customer service team with your order details. We’ll guide you through the process.
10. Do I have to pay for return shipping?
In most cases, the customer is responsible for return shipping costs unless the item was defective or incorrect.
11. When will I receive my refund?
Refunds are processed within 5–7 business days of receiving the returned item. Refunds are issued to your original payment method.
Product Information
12. Are your products safe for pregnancy?
Absolutely! All our products are carefully chosen with the health and safety of expectant mothers and their babies in mind.
13. Can I use the breast pumps with other brands' accessories?
Our breast pumps are compatible with many standard accessories, but we recommend checking the product descriptions or contacting us for specifics.
14. Do you offer sizing guides for maternity wear?
Yes, our size guides are available on each product page to help you choose the right fit. If you’re unsure, feel free to contact us for advice.
Customer Support
15. How can I contact you?
You can reach us via email at support@mamasbump.com. We aim to respond to all inquiries within 1–2 business days.
16. Do you offer 24/7 support?
Currently, we do not offer 24/7 support, but our team is available to assist you during business hours (9 AM–6 PM, Monday to Saturday).
Miscellaneous
17. Do you offer discounts?
Yes! Sign up for our newsletter to receive exclusive offers and updates. Additionally, keep an eye out for seasonal sales and promotions on our website.
18. Are your products environmentally friendly?
We’re committed to sustainability and aim to include eco-friendly materials in our products wherever possible.
19. Can I buy a gift card?
Yes, we offer gift cards! They make the perfect present for expecting mums.
20. Do you have a loyalty programme?
Yes, our Mama’s Loyalty Rewards programme lets you earn points with every purchase that can be redeemed for discounts on future orders.
Still Have Questions?
If your question isn’t listed here, don’t worry! Reach out to us at support@mamasbump.com, and we’ll be happy to assist you.
